Analyst supporting GEN AI projects with analytics in the financial sector. Collaborating with technology teams and generating impact reports.
About the role
- Business Strategy Analyst at USAA providing strategic insights for Member Value Contact Center operations. Collaborating with stakeholders to enhance member experience through data analysis and strategic planning.
Responsibilities
- Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy.
- Evaluates and uncovers strategic insights related to Profit & Loss. performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
- Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further.
- Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
- Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.
- Translates findings into insights for strategy management and execution.
- Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders.
- May participate in key stakeholder meetings.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years experience in data and/or analytics or strategy consulting; OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years experience in data and/or analytics or strategy consulting.
- Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.
- Demonstrated experience using data analytics to formulate data-driven insights.
- Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).
- Experience in project management.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
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