Multiline Claims Specialist investigating and resolving multiline insurance claims with a focus on member satisfaction. Collaborating with internal and external stakeholders within a hybrid work environment.
About the role
- Claims Adjuster handling investigations and settlements of crime and cyber insurance claims. Working with a local team to ensure quality service in a leading Canadian firm.
Responsibilities
- Manage claims from start to finish on behalf of insurers by performing the following tasks: Conduct prompt and thorough investigations
- Schedule and manage meetings with various stakeholders
- Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files
- Draft client reports with recommendations, and explanatory letters to insureds and claimants
- Deliver exceptional customer service by maintaining strong communication with all parties involved
- Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues
- Maintain a calendar to manage claim developments effectively
- Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others
- Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions.
Requirements
- Minimum five (5) years of experience as a claims adjuster in one or more of the following areas: crime insurance, cyber insurance, professional liability, and directors & officers (D&O) liability
- University degree considered an asset (e.g., law, engineering, accounting), or an equivalent combination of education and relevant experience
- Licensed claims adjuster or in the process of obtaining a license
- CIP or FCIP designation considered an asset
- Excellent written and spoken communication skills in both French and English
- Strong oral and written communication abilities
- Ability to perform and interpret advanced calculations, including comparative data analysis
- Knowledge of accounting principles
- Ability to adapt to different IT environments; advanced proficiency in Excel and Word is an asset
- Strong attention to detail, investigative mindset, analytical thinking, and the ability to interpret complex legal documents
- Strong organizational skills with the ability to prioritize daily tasks for effective time and case management
- Ability to develop and maintain strong business relationships
- Ability to work independently with minimal supervision
- Willingness to travel.
Benefits
- You will be compensated for your billable hours and benefit from a flexible benefits package tailored to your needs, including options for taxable and non-taxable health care spending
- You will receive support from a local, experienced team and have access to centralized after-hours support
- Your continuing education expenses will be reimbursed.
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