IT Desktop Engineer ensuring smooth operations and modern workplaces for a global software provider. Engaging in support, software provisioning, and new technology enablement.
About the role
- Junior Systems Engineer responsible for the health and monitoring of URBN's Windows Server environment. Coordinating with application teams and managing vendor relations.
Responsibilities
- Monitor and maintain Windows servers.
- Perform OS updates, application upgrades, and coordinate maintenance outages with impacted business units.
- Proactively monitor CPU, memory, and disk space.
- Resolve routine alerts and escalate complex issues to the appropriate teams as needed.
- Monitor Slack channels and email threads to identify issues requiring team intervention.
- Provide initial assistance and escalate as necessary.
- Open, track, and manage support tickets with external vendors.
- Maintain organization and "chase" resolutions to ensure timely closure.
- Provide day-to-day operational support and case escalation for Google Workspace and Microsoft 365 issues.
- Provide infrastructure support for activities related to new store openings and new hire technical provisioning.
- Recognize and flag opportunities for process improvement through the use of automation scripts or AI-driven solutions.
- Participate in a 24/7 on-call rotation .
Requirements
- 1–2 years of professional technology experience
- Functional knowledge of Windows Server, Google Workspace, and Microsoft 365.
- Ability to track multiple moving parts, including vendor tickets, project tasks, and system alerts simultaneously.
- Ability to provide clear, concise updates to technical teams and stay engaged in high-traffic Slack/email threads.
- Proven ability to work independently, take initiative on routine maintenance, and follow tasks through to completion without constant supervision.
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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