Senior Process Analyst at Viaflow leading complex process analysis and modeling. Collaborating on innovative solutions for clients to enhance efficiency and performance.
Responsibilities
Lead the analysis and modeling of complex processes, performing detailed mapping (AS IS) and strategic design/redesign (TO BE).
Identify inefficiencies and bottlenecks, proposing and developing solutions.
Translate business processes into clear, detailed user stories, including rules, development technicalities and defined acceptance criteria, especially for challenging projects.
Prepare and defend complete technical documentation for automation projects (PDD, Test Plan, SDD).
Ensure quality through planning, execution and documentation of Automation Tests.
Maintain effective, consultative communication with stakeholders, users and development teams.
Perform advanced data analysis to create performance indicators (KPIs) and identify trends and continuous improvement opportunities.
Collaborate in agile rituals (Daily, Planning, Review) and share knowledge by training junior analysts and promoting lifelong learning.
Provide technical guidance and support to the team during crisis or high-complexity situations.
Requirements
Proven, solid experience in the role and/or related functions, working on high-complexity automation projects and providing support in adverse scenarios.
Proficiency in Process Modeling with BPMN.
Expertise in business analysis tools and process modeling/design and requirements elicitation.
Strong knowledge of continuous improvement and methodologies such as PDSA and PDCA.
Ability to restructure projects/requests by defining decision matrices (RACI) and proposing clear, objective solutions.
Deep understanding of the software development process (Agile - Jira, Confluence and Miro).
Bachelor's degree (Computer Science, Computer Engineering, IT or related fields).
Essential behavioral competencies: Systemic Business View, Logical and Critical Thinking, Problem Solving, Prioritization and Assertive Communication.
Benefits
Home office allowance loaded to a card as a flexible balance to use wherever you prefer
DIT - Temporary Disability Daily Allowance
Birthday day off
Anywhere Office — work from wherever you feel comfortable
TotalPass
Training and Certifications
Colab+ package with access to WellHub, Avus, Starbem and Dasa+ Saúde
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