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About the role
- Director of Client Technology Services overseeing strategic IT operations and management at UW-Stout. Leading the Client Technology Services team and ensuring effective IT service delivery.
Responsibilities
- Develops and directs the implementation of strategic plans for information technology (IT) functional department(s).
- Directs strategic information technology planning initiatives and establishes objectives for IT functional department(s).
- Develops operating policies and procedures to comply with regulations.
- Exercises supervisory authority and manages the IT services.
- Develops and audits the unit budget and/or financials.
- Acts as a liaison representing the unit to internal and external stakeholders.
- Provide leadership and direct supervision for the Client Technology Services team.
Requirements
- Associate degree or equivalent experience.
- 2 years’ experience with management and supervision.
- Experience troubleshooting client technology issues.
- Demonstrated knowledge of endpoint technologies including Mac and Windows devices.
- Demonstrated excellent customer service skills when working with internal and external stakeholders.
- Demonstrated strong interpersonal and communication skills.
- Strong analytical and problem-solving skills.
- Fundamental knowledge of Artificial Intelligence (AI) concepts and the ability to evaluate and apply AI-enabled tools across the institution.
Benefits
- Participation in the Wisconsin State retirement plan
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