Support role handling health insurance reimbursement issues and customer inquiries at uniVersa. Engaging with customers and service providers in a hybrid working environment.
Responsibilities
Clarify customers' reimbursement entitlements
Review benefit documentation
Serve as a point of contact for customers when clarification is needed and request additional documents
Assess and make well-founded decisions regarding benefit payments
Maintain regular communication with customers and service providers such as physicians, dentists and hospitals
Requirements
Completed training as an insurance and financial services clerk (m/f/d), social insurance clerk (m/f/d), or as a medical or dental assistant (m/f/d)
Interest in medical topics and basic knowledge of private and statutory health insurance are advantageous
Customer-focused work approach and excellent communication skills
Confident use of IT systems and willingness to learn our software
No prior professional experience required, but experienced applicants are also welcome
Benefits
Good work–life balance with flexible working hours and no core time
Option for hybrid work after a successful onboarding
30 days of vacation — plus December 24 and December 31 as additional days off
Option to receive five extra vacation days by partially converting a special payment
13.3 monthly salaries (vacation and Christmas pay)
Capital-forming benefits and company pension scheme
Exclusive employee offers on our products
Comprehensive corporate health management
Deutschlandticket for €19.10, an on-site company restaurant, BusinessBike (company bike leasing) and much more
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