Accounts Receivable Subject Matter Expert - Assistant Manager role in a hybrid environment. Driving improvements in the AR process and supporting junior team members in a tech - driven company.
About the role
- Accounts Receivable Specialist responsible for collection activities and customer engagement. Collaborating with internal teams to streamline accounts receivable processes in the United States.
Responsibilities
- Ownership of all aspects of Customer AR including collection of past due balances
- Reconciliation of account, on account cash and credit memo application
- Identifying/reporting of disputed invoices with customers to ensure timely payment
- Keeping aged AR and bad debt to a minimum all while maintaining a positive customer experience
- Collaborate with customer, sales, customer solutions, dispute management and B2B management to resolve payment issues while using good judgement
- Analyze information and communicates to supervisor as needed to determine next course of action
- Mitigate customer risk by asking the right questions, reviewing credit and setting appropriate credit line following policies and procedures to support Credit and Receivable requirements
- Ensure policies and procedures are followed supporting organizational requirements
- Perform other related duties as required or requested
Requirements
- 3-5 years of business-to-business or consumer collection experience preferred
- Proven history of successful dispute reconciliation/troubleshooting/account reconciliation/customer facing meetings
- Extensive invoicing experience
- Knowledge and experience working with MS Office Suite, with strong Excel skills
- Extensive SAP, Get Paid, Tableau experience
- Ability to manage workload to a deadline and maintain set individual and team goals
- Excellent negotiation skills, ability to gain trust and confidence with customers, management, and peers
- Ability to identify root cause issues, offer possible solutions and/or next course of action
- Excellent verbal and written communication skills
- Knowledge of collection principles with ability to reconcile credits & debits
- Excellent customer service (internal & external)
- Cross functional team collaboration
- Ability to prioritize workload
- Extensive Sales team knowledge and engagement
Benefits
- A Place Where People Matter – Growing our People to Grow Our Business
- Commitment to a diverse workforce and a culture of inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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