Accounts Receivable Subject Matter Expert - Assistant Manager role in a hybrid environment. Driving improvements in the AR process and supporting junior team members in a tech - driven company.
About the role
- Accounts Receivable Specialist at Thermacell managing billing operations and financial record-keeping. Collaborating with internal teams to ensure efficient cash flow management and compliance.
Responsibilities
- Issue precise invoices promptly to facilitate efficient billing operations.
- Manage key accounts, including Walmart US & CA, Club Accounts (Costco & BJ’s), Mass Merchants (QVC), and Canadian clients.
- Collaborate with internal departments—Sales, Finance, and Customer Support—to resolve billing discrepancies, chargebacks, deductions (trade rebates and promotions), and disputes.
- Monitor accounts receivable aging and provide weekly updates on outstanding balances, ensuring timely follow-up on overdue payments.
- Foster strong customer relationships to support payment compliance and client satisfaction.
- Process incoming payments and reconcile accounts to maintain accuracy.
- Assist the Global AR Manager in cash forecasting activities.
- Utilize financial ERP platforms (e.g., NetSuite) to optimize AR workflow and reporting functions.
- Deliver accurate AR data and reports to support month-end and year-end closing processes.
- Maintain well-documented Standard Operating Procedures (SOPs).
- Support the Global AR Manager with credit reviews for new customer accounts.
- Ensure compliance with company policies and industry regulations.
Requirements
- Minimum 5 years of progressive Accounts Receivable experience.
- Demonstrates meticulous attention to detail and a high degree of accuracy when handling financial transactions.
- Strong organizational skills; able to handle multiple tasks and meet deadlines in a fast-paced setting.
- Proficient in accrual accounting principles.
- Experience with NetSuite ERP, SPS Commerce, Walmart Retail Link and Supplier One Portals, Amazon Vendor Central and Seller Central Portals preferred.
- Experience with credit card vendors (Amex, MC, & Visa) and other payment instruments (Paypal, Affirm, Shopify, Google Pay, Apple Pay) preferred.
- Working knowledge of EDI preferred.
- Advanced skills in Microsoft Excel (pivot tables, CSV uploads) and Office applications preferred.
- Proven experience in reconciling customer accounts using Netsuite (ERP) and addressing discrepancies.
- Effective communication skills for interacting with customers and colleagues at all levels.
- French proficiency is helpful but not mandatory.
Benefits
- best-in-class medical & dental insurance where Thermacell pays for 82.5% of the premiums.
- Thermacell pays for the first half of your medical deductible through our Health Reimbursement Account for PPO & HMO Plans as well as contributes to your Health Savings Account if you enroll in the HSA plan.
- Long & Short-term Disability & Group Term Life insurance at no cost.
- Paid time off consisting of accrued vacation at a competitive level, along with 11 Holidays and a day off for your Birthday!
- 40 hours of wellness time available on your first day of employment.
- Company shutdown period for one week between Christmas and New Year’s Day.
- Access to vision, supplemental life, critical illness, Medical Flexible Spending Account, Dependent Care Flexible Spending Account, accident insurance, SecureSave savings account, Employee Assistance Program, product benefits, wellness benefits, financial coaching, and pet insurance for your furry family members!
- Employer 401K match up to 4% after completing one year of service.
Job title
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