Principal Solutions Architect at Paramount improving media platforms through design and AI technology. Overseeing MAM/PAM ecosystems and architecture for media supply chains.
About the role
- ESM Technical Solutions Professional shaping solutions and leading client engagements in the ServiceNow and Freshworks platforms. Focused on innovative sales activities and client relationship management.
Responsibilities
- Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies
- Identify, qualify, and nurture new business opportunities within existing and prospective clients
- Create pursuit kits to support sales engagements and drive pipeline growth
- Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
- Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms
- Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell
- Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
- Draft Statements of Work (SOWs) for client projects
- Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing
- Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads
- Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor
- Provide feedback to product and marketing teams based on client and market insights
- Oversee project execution by the ESS delivery organisation
Requirements
- Strong technical understanding of the ServiceNow platform
- Proven track record in pre-sales, solution architecture, and business development roles
- Ability to create technical assets such as PoVs, accelerators, and migration playbooks
- Excellent communication, presentation, and client engagement skills
- Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
- Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders
- Experience building and maintaining strong client relationships
- Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling)
- Ability to lead workshops and shape solutions collaboratively with clients
Benefits
- unlimited paid time off
- 401(k) match
- comprehensive healthcare
- HSA matching
- ongoing learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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