Brand Producer managing high - profile campaigns and projects for a software creation platform. Collaborating with cross - functional teams to ensure timely and high - quality project delivery.
About the role
- Production Manager overseeing production processes and team performance at U.S. Legal Support. Ensuring timely delivery of legal transcripts with a focus on compliance and team collaboration.
Responsibilities
- Production Oversight: Oversee and optimize the full production process to ensure timely, cost‑effective delivery of transcripts and related products.
- Cross‑Department Collaboration: Coordinate between Client Support, Status In Progress, Sales, and Billing to maintain smooth operational workflows.
- Exhibit & Inventory Management: Track, organize, and safeguard physical exhibits. Develop and manage document‑security processes.
- Shipping & Logistics: Manage hard‑copy transcript shipping operations to ensure accuracy and timely delivery.
- Team Leadership & Support: Lead, coach, and support production staff while prioritizing workflow and assigning tasks based on business needs.
- Performance Management: Monitor performance, productivity, and quality using KPIs and SLAs; identify areas for efficiency and accuracy improvements.
- Compliance & Information Security: Safeguard sensitive information and maintain compliance with all company policies and data‑security standards.
Requirements
- Education: High school diploma or equivalent required; college preferred.
- Experience: 4+ years of supervisory or management experience in a high‑volume setting with direct people management.
- Preferred: Experience managing teams using KPIs and SLAs.
- Skills & Abilities: Strong communication, organization, and problem‑solving skills. Ability to manage deadlines, team performance, and client expectations. Comfort with technology, workflow systems, and managing digital files.
Benefits
- Health Benefits: Medical, dental, and vision insurance
- Retirement: 401(k) with company match
- Paid Parental Leave
- Unlimited PTO (for eligible roles)
- Pet Insurance
- Identity Protection
- Team Culture: Fun company events, team‑building activities, and a collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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