Senior Analyst, Payroll role within Global Payroll Team at RSA ensuring accurate and timely payroll processing for all employees while supporting HR departments. Leveraging customer focus and communication skills in a fast - paced environment.
About the role
- Payroll Support Lead providing exceptional payroll services and driving customer satisfaction at Personio. Leading a high-performing team in Munich or Berlin with potential for remote work in Germany.
Responsibilities
- Build, lead, and develop a high-performing team of Payroll Specialists.
- Manage team performance by setting clear goals, providing regular feedback, and supporting professional development.
- Foster a collaborative and supportive team environment, ensuring continuous improvement in payroll support delivery.
- Ensure the satisfaction and timely payroll processing for German Personio customers through outstanding software and payroll support.
- Serve as an advocate in day-to-day payroll operations, providing guidance to the team, customers, and other departments.
- Develop a deep understanding of customer-specific payroll needs and manage escalations to resolution with expertise and empathy.
- Identify and implement improvements in internal payroll operations to enhance quality, efficiency, and team flexibility.
- Collaborate cross-functionally with Product, Sales, and Customer Success teams to resolve complex technical payroll issues and provide actionable feedback for product enhancements.
- Stay up to date with changes in payroll regulations and updates to the Personio product, continuously expanding personal and team knowledge.
Requirements
- Experience in payroll support operations, including managing complex or high-volume customer inquiries and issue resolution.
- Proven leadership experience, with a track record of managing high-performing support teams and achieving service excellence.
- Strong organizational and time-management skills, ideally supported by relevant certifications.
- Expert-level knowledge of payroll processes, statutory requirements (e.g., social insurance law, tax law), and payroll system troubleshooting.
- Proficiency in tools such as Google Workspace, Jira, or Zendesk ticketing system, with the ability to analyze data to inform support strategies and improvements.
- Exceptional communication and conflict resolution skills, with the ability to engage effectively with customers, team members, and cross-functional stakeholders.
- Strong mentoring and coaching abilities to foster team development and knowledge sharing.
- Analytical and problem-solving skills to address complex support challenges and drive proactive solutions.
- Customer-centric and solution-oriented, with a focus on delivering outstanding support experiences and long-term value.
- Committed to continuous improvement and knowledge sharing to enhance team performance and customer outcomes.
Benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity.
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years.
- Make an impact on the environment and society with 1 (fully paid) Impact Day.
- Receive generous family leave, child support, mental health support, and sabbatical opportunities.
- We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.
Job title
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