Senior AI Product Manager in a healthcare company, contributing to AI - powered solutions. Collaborating with cross - functional teams to drive product success and deliver value.
About the role
- Product Manager leading self-serve laundry solutions within a fast-growing vertical SaaS company. Focused on device integration, user experience, and driving operational efficiency.
Responsibilities
- Own the strategy and roadmap for Cents’ self-service ecosystem across Cents’ self serve eco-system.
- Mobile applications for route managers and operators
- Act as the primary product bridge between Cents and Laundroworks systems, aligning priorities and driving unified execution.
- Partner closely with hardware and firmware engineers to ensure seamless integration between physical devices and software systems.
- Collaborate with mobile and backend engineering teams to deliver intuitive, reliable, and scalable solutions.
- Work with leadership stakeholders and external-facing teams to incorporate feedback from distributor relationships and route operators into product strategy.
- Translate complex operational workflows into clear product requirements and technical specifications.
- Manage competing priorities across multiple product surfaces while maintaining a cohesive long-term vision.
- Ensure clarity and alignment across internal and external stakeholders through strong communication and roadmap transparency.
- Measure and improve key outcomes including device adoption, transaction reliability, operator efficiency, and end-customer satisfaction.
- Define and evolve product capabilities across:
- Machine and device management tools
- Hardware-integrated software and firmware collaboration
- Employee management and workflow applications
- Customer-facing mobile app (payments, cycle tracking, machine status)
Requirements
- 4–7+ years of Product Management experience, preferably in SaaS, hardware-enabled software, fintech, or mobile-heavy environments.
- Strong technical fluency — comfortable working with firmware, hardware integrations, APIs, and mobile engineering teams.
- Experience owning complex, multi-surface products with multiple user personas.
- Proven ability to manage cross-functional stakeholders across engineering, leadership, and external partners.
- Strong roadmap definition and prioritization skills in ambiguous, high-impact environments.
- Exceptional communication skills — able to clearly articulate product decisions to both technical and non-technical audiences.
- Experience working in environments that require operational empathy (field teams, distributed operators, physical device ecosystems). Comfortable balancing long-term platform thinking with short-term execution needs.
Benefits
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter stipends
- Laundry reimbursements to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
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