Operations Strategist managing complex initiatives at Navy Federal Credit Union. Ensuring processes and strategies align with operational objectives for effective execution.
About the role
- Operations Coordinator managing end-to-end order processing for a card system in the laundry industry. Ensuring accurate order handling and customer satisfaction in a fast-paced environment.
Responsibilities
- Order Processing: Translate incoming card system orders for laundry facilities into production-ready work orders within our internal ERP system.
- Production Coordination: Communicate order requirements and schedule priorities to the production team to ensure accurate and timely execution.
- Customer Enrollment: Onboard new and existing customers onto our hardware and software platforms.
- Order & Customer Communications: Respond promptly to order and customer-related inquiries, ensuring clear communication and resolution.
- Process Optimization: Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy.
Requirements
- Creative, persistent, and possessing a dynamic personality.
- Comfortable and adaptable to a fast-paced, scaling startup environment.
- Quick to adapt and a strong advocate for collaborative teamwork.
- Tech-savvy with proficiency in internal tools and efficient customer communication management.
- Proven ability to manage and prioritize multiple tasks and projects simultaneously.
- Prior experience with Point-of-Sale (POS), Enterprise Resource Planning (ERP), or order management software, payment systems, or customer service is a significant advantage.
Benefits
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter benefits
- Laundry allowance to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more!
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