Hybrid Legal Operations Lead

at Trustly

• Job title: Legal Operations Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Legal Operations Lead optimizing legal processes and driving efficiency at Trustly, a leader in Open Banking Payments.

Responsibilities

• Design, implement, and continuously improve legal processes and workflows to increase efficiency and reduce risk across the global Legal team.
• Lead the evaluation, implementation, and management of legal technology solutions, including, for example, contract lifecycle management (CLM) systems, matter management tools, and legal analytics platforms.
• Develop and maintain legal operations metrics and KPIs to measure team performance, identify bottlenecks, and drive data-informed decision-making.
• Assist in managing relationships with external counsel and legal service providers across multiple jurisdictions, including panel management, rate negotiations, and performance monitoring.
• Oversee legal spend management, budgeting, and forecasting in collaboration with Finance, ensuring cost-effective delivery of legal services.
• Build and maintain the Legal team's knowledge management systems, templates, playbooks, and self-service resources to enable business stakeholders.
• Lead cross-functional projects to streamline legal intake, triage, and matter management processes.
• Develop and implement training programs for the Legal team on new tools, processes, and best practices.
• Partner with Compliance and Risk teams to ensure integrated governance frameworks and efficient regulatory reporting processes.
• Establish vendor management frameworks for legal technology, services, and consultants, including procurement, contracting, and ongoing relationship management.
• Drive adoption of legal technology and process improvements across the organization through change management and stakeholder engagement.
• Benchmark the legal operations function against industry best practices and implement continuous improvement initiatives.
• Collaborate with IT and Information Security teams to ensure legal technology solutions meet data protection and security requirements.

Requirements

• 5-7 years of combined legal practice and legal operations experience, preferably in FinTech, financial services, or high-growth technology companies.
• Proven track record in legal operations, including process optimization, legal technology implementation, and vendor management.
• Strong project management skills with experience leading cross-functional initiatives and driving organizational change.
• Demonstrated experience with legal technology platforms such as contract lifecycle management (CLM) systems, matter management tools, e-billing solutions, or legal analytics platforms.
• Experience managing external counsel relationships and legal spend across multiple jurisdictions.
• Strong analytical skills with ability to develop metrics, analyze data, and translate insights into actionable recommendations.
• Excellent organizational and project management skills, with proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Outstanding written and verbal communication skills.
• Strong business acumen with ability to understand commercial objectives and align legal operations to support business goals.
• Collaborative mindset with excellent stakeholder management skills and ability to build relationships across all levels of the organization.
• Proactive, solutions-oriented approach with demonstrated ability to identify problems and implement effective solutions.
• High level of integrity, discretion, and ability to handle confidential information.
• Comfortable working in a global organization across different time zones and cultural contexts.
• Passion for innovation, continuous improvement, and leveraging technology to enhance legal service delivery.

Benefits

• 20 to 30 days of holiday to support a healthy work-life balance
• Monthly team outing allowance to enjoy social events with your colleagues
• Parental leave top-up additional support for new parents
• On-site perks to make your workday smoother
• Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
• PLUS additional benefits designed to enhance your work-life experience!