Hybrid BPO Coordinator – Legal

at Benner

• Job title: BPO Coordinator – Legal
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Barueri, Brasil

About the role

• BPO Coordinator overseeing legal operations and client relations while optimizing workflows and team performance. Leading implementation of legal technologies and ensuring deadline compliance.

Responsibilities

• Define strategies to optimize operational workflows and improve demand management;
• Manage the relationship with the client and other stakeholders, ensuring strategic alignment and quality in service delivery;
• Act as a facilitator in communication between the areas involved, ensuring integration and process synergy;
• Manage and ensure that work is delivered on time and meets quality standards;
• Actively participate in the implementation of legal technologies, such as automated legal process control or case management systems;
• Monitor and control the budget for the operation under your responsibility;
• Coordinate and supervise the team responsible for client service in Legal BPO, ensuring efficiency and compliance with internal processes;
• Conduct performance evaluations of the team, providing feedback to employees to improve performance and outcomes;
• Hold regular team meetings to monitor activities, identify improvement needs, and encourage and motivate the team in pursuit of quality in their work;
• Plan employees' vacations and time off, as well as monitor absences and attendance, ensuring compliance with applicable legislation;
• Foster a healthy, positive, and harmonious organizational climate, using emotional intelligence to mediate internal conflicts and facilitate solutions through participatory management.

Requirements

• Degree in a relevant field
• Degree in Accounting or Law
• Mandatory experience in labor (employment) calculations

Benefits

• Meal/food allowance 🥗
• Health plan 🩺
• Dental plan 🦷
• Birthday day off 🎉
• Transportation voucher 🚍
• Corporate University: IPED / Allura — free corporate learning platform 📚
• Certification incentive: Additional compensation for each certification according to current policy (after 3 months with the company) 📚
• Education assistance: Reimbursement of up to 50% for postgraduate studies or MBA (after 3 months with the company) 📚
• Marriage assistance (after 1 year)
• Childcare assistance: (Amounts adjusted annually for children up to 60 months)
• Maternity/paternity package: Baby hospital discharge kit 👩🏽‍🍼
• TotalPass 💪🏼