Onsite Group Technology Manager – Technology Delivery, Quality Assurance, Risk Governance

Posted 9 hours ago

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About the role

  • Group Technology Manager overseeing Technology Delivery Quality Assurance & Risk Governance at Truist. Responsible for technology governance and compliance activities across the organization.

Responsibilities

  • Defines procedures and controls for technology governance adherence, ensuring all technology delivery aligns with regulatory and internal standards.
  • Establishes and publishes metrics related to technology governance and compliance, providing transparency and accountability through dashboards and regular reporting.
  • Maintains service level monitoring and compliance dashboards to track performance, identify trends, and drive continuous improvement.
  • Lead the development and management of enterprise training programs related to technology governance, TDLC, ITAM, compliance, and issues management, ensuring staff are equipped with up-to-date knowledge and skills.
  • Oversee compliance with controls, including testing, evidence collection, reporting, and remediation of non-compliance.
  • Responsible for establishing the vision and strategy for technology governance, compliance, and issues management, aligning with organizational goals and risk appetite.
  • Leads issues management support functions for Platform Services, including identification, escalation, mitigation, and burn down of technology risks and compliance issues.
  • Constantly analyzes different technologies and vendors for new or better alternatives, ensuring the organization leverages best-in-class solutions for governance and compliance.
  • Provides continuous improvements of service capabilities through efficiencies and optimization, focusing on fast, easy, and cost-effective solutions.
  • Responsible for the identification, development, and communication of new technology standards and best practices as appropriate.
  • Maintains systems documentation such as IT operations manuals, compliance records, and governance frameworks.
  • Partners with internal and external stakeholders to drive a culture of compliance, risk awareness, and proactive issue resolution.
  • Manages vendor relationships and contracts related to governance, compliance, and quality assurance initiatives.
  • Supports audit and regulatory examinations for Platform Services, ensuring timely and accurate responses to findings and recommendations.
  • Leads special projects and initiatives to enhance the organization’s compliance posture and risk management capabilities.

Requirements

  • Bachelor’s degree and fifteen to twenty years related experience or equivalent combination
  • Excellent knowledge of technical management and data governance
  • Knowledge of current trends in IT hardware and systems software field
  • Database management skills with the ability to produce reports
  • Familiarity with the support and troubleshooting of personal computers and tablet devices
  • Analyze situations, evaluate alternatives, and implement robust solutions
  • Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances
  • The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
  • The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
  • Exhibit adaptability to accept or bring about change when needed
  • Strong written and verbal communication skills
  • The ability to excel in a team environment and advance overall team objectives
  • The ability to ensure customer satisfaction by delivering excellence in products and service
  • Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
  • Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
  • Demonstrate sensitivity in handling confidential information
  • Formulate and clearly communicate ideas to others
  • Fluency in English
  • Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
  • Purchase equipment and supplies as provided for in the budget
  • Ability to manage personnel with little supervision

Benefits

  • medical, dental, vision, life insurance, disability, accidental death and dismemberment
  • tax-preferred savings accounts
  • 401k plan
  • at least 10 days of vacation (prorated)
  • 10 sick days (also prorated)
  • paid holidays

Job title

Group Technology Manager – Technology Delivery, Quality Assurance, Risk Governance

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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