Group Technology Manager overseeing Technology Delivery Quality Assurance & Risk Governance at Truist. Responsible for technology governance and compliance activities across the organization.
Responsibilities
Defines procedures and controls for technology governance adherence, ensuring all technology delivery aligns with regulatory and internal standards.
Establishes and publishes metrics related to technology governance and compliance, providing transparency and accountability through dashboards and regular reporting.
Maintains service level monitoring and compliance dashboards to track performance, identify trends, and drive continuous improvement.
Lead the development and management of enterprise training programs related to technology governance, TDLC, ITAM, compliance, and issues management, ensuring staff are equipped with up-to-date knowledge and skills.
Oversee compliance with controls, including testing, evidence collection, reporting, and remediation of non-compliance.
Responsible for establishing the vision and strategy for technology governance, compliance, and issues management, aligning with organizational goals and risk appetite.
Leads issues management support functions for Platform Services, including identification, escalation, mitigation, and burn down of technology risks and compliance issues.
Constantly analyzes different technologies and vendors for new or better alternatives, ensuring the organization leverages best-in-class solutions for governance and compliance.
Provides continuous improvements of service capabilities through efficiencies and optimization, focusing on fast, easy, and cost-effective solutions.
Responsible for the identification, development, and communication of new technology standards and best practices as appropriate.
Maintains systems documentation such as IT operations manuals, compliance records, and governance frameworks.
Partners with internal and external stakeholders to drive a culture of compliance, risk awareness, and proactive issue resolution.
Manages vendor relationships and contracts related to governance, compliance, and quality assurance initiatives.
Supports audit and regulatory examinations for Platform Services, ensuring timely and accurate responses to findings and recommendations.
Leads special projects and initiatives to enhance the organization’s compliance posture and risk management capabilities.
Requirements
Bachelor’s degree and fifteen to twenty years related experience or equivalent combination
Excellent knowledge of technical management and data governance
Knowledge of current trends in IT hardware and systems software field
Database management skills with the ability to produce reports
Familiarity with the support and troubleshooting of personal computers and tablet devices
Analyze situations, evaluate alternatives, and implement robust solutions
Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances
The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
Exhibit adaptability to accept or bring about change when needed
Strong written and verbal communication skills
The ability to excel in a team environment and advance overall team objectives
The ability to ensure customer satisfaction by delivering excellence in products and service
Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
Demonstrate sensitivity in handling confidential information
Formulate and clearly communicate ideas to others
Fluency in English
Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
Purchase equipment and supplies as provided for in the budget
Ability to manage personnel with little supervision
Benefits
medical, dental, vision, life insurance, disability, accidental death and dismemberment
tax-preferred savings accounts
401k plan
at least 10 days of vacation (prorated)
10 sick days (also prorated)
paid holidays
Job title
Group Technology Manager – Technology Delivery, Quality Assurance, Risk Governance
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