Strategic Partner Services Development Manager driving growth of cybersecurity services in the Netherlands. Building relationships, commercializing services, and supporting Partner ecosystems for service - led business models.
About the role
- Service Delivery Manager at Truesec ensuring effective delivery of cyber security services to clients. Managing client relationships and collaborating with cross-functional teams to enhance service delivery.
Responsibilities
- Responsible for monthly operational meetings with our customers, present regular updates to stakeholders and clients on service delivery performance.
- Manage and oversee the delivery of cyber security services to clients, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Assist in the onboarding of new MDR customers
- Monitor and assess the effectiveness of security solutions, identifying areas for improvement and optimization.
- Build and maintain strong relationships with clients, serving as the primary point of contact for service-related inquiries, escalations, and feedback.
- Collaborate with clients to understand their unique security needs and align service delivery accordingly.
- Work closely with cross-functional teams, including security analysts, engineers, and project managers, to ensure coordinated and efficient service delivery.
- Maintain comprehensive performance reports, providing insights into service delivery metrics, trends, and areas for improvement.
Requirements
- Proven experience in a Service Delivery Manager role
- Experience within IT Service Delivery
- Relationship management
- Delivery Governance
- Good leadership skills with the ability to influence and collaborate effectively.
- Good communication skills, verbally as well as written, in both English and Swedish
- Experience with ITIL and/or other process frameworks
- Due to the sensitivity in our assignments, we require Swedish citizenship, citizenship in an EU country, or a Swedish work permit.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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