Estagiário managing social media content, collecting client briefs, and editing audiovisual materials for Partners Comunicação Integrada. Assisting in daily production tasks and client interface in a hybrid work environment.
About the role
- Social Media Community Manager engaging online communities and providing hands-on support for campaigns. Role includes responding to inquiries and executing social media strategies in a hybrid work model.
Responsibilities
- Engage with online communities in a brand-safe, timely, and thoughtful way across social channels.
- Respond to customer inquiries and coordinate with online Customer Care teams as needed.
- Monitor social media activity for spikes in conversation, emerging issues, and trending topics, and flag relevant developments to account leadership.
- Support the development, execution, and presentation of social media strategies, content plans, campaigns, and reporting.
- Write and publish content aligned to each client’s tone, voice, and style.
- Provide real-time counsel and community management support across multiple social platforms.
- Deliver standardized reporting at the completion of shifts and during times of crisis or high-volume activity.
- Contribute to reporting, auditing, and analysis of client and industry social performance.
- Develop clear, error-free messaging and identify opportunities for timely engagement.
- Provide timely updates to account leadership and clients to help ensure goals and objectives are met.
- Contribute to agency and client process development, including training guides, checklists, templates, plans, and case studies.
- On in-office days, support campaign-related execution and logistics, including coordination and hands-on support for Surprise & Delight fulfillment.
- Assist with packaging, shipping, inventory coordination, and other fulfillment-related tasks tied to client campaigns and community engagement initiatives.
- Partner with internal teams to help ensure campaign materials and fulfillment needs are organized, on schedule, and executed accurately.
Requirements
- 2–4 years in community management (social/paid media or marketing experience a plus)
- Able to work in-office (Dallas) 2 days/week and have a flexible schedule that could include nights/weekends/holidays
- Comfortable with digital community work and in-office campaign/fulfillment tasks
- Detail-oriented; experienced with logistics and fulfillment support
- Familiar with enterprise publishing/listening tools (Sprinklr a plus)
- Strong communication, analytical, and presentation skills
- Organized, data-driven, and able to manage multiple priorities
- Able to track time accurately and work professionally with clients and teams
Benefits
- competitive health benefits with concierge service
- profit-sharing bonus plan
- 401(k) with competitive matching
- consistent professional development
- annual agency development summit Camp TruePoint
- sabbatical every five years
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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