Hybrid Senior Education Manager

at Trinny London

• Job title: Senior Education Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Education Manager designing and delivering effective training programs at Trinny London. Empowering retail teams with product knowledge, artistry, and customer experience excellence.

Responsibilities

• Create engaging, effective and impactful training programs for Retail teams across all our markets (UK, ROI, AUS & US).
• Develop learning content across multiple formats including digital modules, videos, in-person training, and shop-floor tools.
• Produce comprehensive product education materials to deepen product knowledge and support sales.
• Build customer experience and service-excellence training that elevates Trinny London's personalised customer interactions.
• Collaborate with Retail Operations to create training content around operational processes and eventing.
• Work closely with Regional Sales Managers and Head of Retail to identify and report on training needs, addressing skill gaps.
• Measure the effectiveness of training using feedback, sales performance data and KPIs and monitor success of training team according to regional performance metrics.
• Maintain accurate records of training sessions, attendance and learner progress.
• Partner with Product Innovation and Marketing teams to ensure training content reflects Trinny London's brand campaigns, product messaging, launches and seasonal focuses
• Lead on Training budget curation and tracking in partnership with finance.
• Line manage our Field Trainers, supporting with coaching, guidance and feedback.
• Maintain and update all learning materials to ensure accuracy, relevance and alignment to business needs.
• Work with the Senior Retail People Partner to ensure the retail training calendar balances product, selling skills, business acumen and people training.
• Champion Trinny London’s brand values, ensuring they are embedded throughout all training content and consistently modelled during coaching and facilitation.
• Support the delivery of tailored onboarding and induction training for new store openings as well as new Retail and HQ starters.

Requirements

• Experience in beauty, skincare or cosmetics education within a retail environment.
• Skilled in creating clear, compelling digital content (video, platform modules, toolkits, presentation creation).
• Demonstrated experience delivering in-store and virtual training.
• Excellent presentation and facilitation skills.
• Strong product and artistry knowledge with an understanding of skincare fundamentals.
• Ability to simplify complex product concepts into engaging and digestible learning.
• Strong organisational abilities and comfort balancing hands-on delivery with content creation.
• Knowledge of professional certification courses within the beauty industry.
• Proficiency in Google Suite, Microsoft Office and digital learning tools.
• A natural educator with a warm, motivating and energetic delivery style.
• Passionate about beauty, learning and inspiring others.
• Adaptable and comfortable working in a fast-moving environment.
• Willing to travel regularly across the UK and occasionally internationally.

Benefits

• Flexible working with core working hours
• Hybrid working, 3 days in our amazing office, which is fully stocked with snacks and drinks
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)