Hybrid Performance Management Consultant II

at Trinity Health

• Job title: Performance Management Consultant II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $41 - $62 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: React
• Location requirements: Hybrid, Livonia, United States

About the role

• Performance Management Consultant driving performance improvement for Trinity Health’s revenue cycle operations. Collaborating with leadership and teams to implement best practices and initiatives.

Responsibilities

• Serves as a member of the performance management team responsible for performance improvement projects for a defined population of Trinity Health Revenue Excellence.
• Responsible for implementing opportunities for enhancement and/or standardization initiatives and supporting the long-term success and sustainability of those initiatives.
• Provides regular collaboration with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers in order to achieve sustained success in transformational initiatives and the pursuit of continuous improvement.
• This position reports to the regional Manager Performance Management.
• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Utilizes a basic understanding of end-to-end revenue cycle processes and identifies opportunities for performance improvement.
• Serves as an expert with knowledge of best known practices in at least one functional area.
• Maintains and enhances existing tools to support functional area.
• Manages vendor relations which support revenue cycle functions across region.
• Identifies deviations from best known practice performance and processes.
• Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence.
• Provides seasoned guidance and consultation to leaders in understanding, embracing, developing and implementing successful change management strategies and understanding and utilizing process improvement methodologies to support the advancement of goals and objective.
• Identifies areas that present challenges and opportunities; makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, culture and technology.
• Facilitates varied interests, cross functional teams and groups through effective leadership, communication, collaboration and negotiation abilities in order to achieve mutual agreeable solutions.
• Utilizes critical thinking, strong analytical skills and proficient abilities with Microsoft Excel.
• Independently collects, synthesizes and analyzes data, identifies root cause, and provides summaries and graphical presentations of data illustrating trends with recommended next steps to manager.
• Serves as the primary point of contact for RHM and PBS managers.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

• Must possess a comprehensive knowledge of end to end revenue cycle strategies, as normally obtained through a Bachelor’s degree in Business, Industrial Engineering or Healthcare Administration or a related field, and at least three (3) to five (5) years of revenue cycle, project management or consulting experience with healthcare clients driving transformational efforts or an equivalent combination of education and experience.
• Broad based and comprehensive knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing methods and techniques.
• Demonstrated experience and proficiency in managing performance/business process improvement activities and applying continuous improvement methodologies, including analyzing workflow processes utilizing PDCA, Lean, Six Sigma or other process improvement methodologies.
• Strong project leadership, organization, integration and execution skills and abilities.
• Reasonable experience in planning, formulating and executing strategies, as well as the ability to define program, process or business objectives and scope.
• Supervisory or team leader experience preferred.
• Demonstrated proficiency to identify, evaluate and articulate operational opportunities, business needs and gaps, plan and implement project steps, understand stakeholder interest and provide authoritative consultation.
• Excellent organizational, advanced analytical, presentation, interpersonal, written and verbal communication skills.
• Ability to translate technical matters to operations staff, facilitate communications between diverse groups and to effectively assess and facilitate improvements and solutions and to provide productive working partnerships, advice and authoritative recommendations to all levels of the organization.
• Proven customer-service orientation and strong interpersonal, consultative and relationship building skills.
• Ability to know and understand customer requirements and exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist.
• Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.
• Ability to read the subtle nuances of situations and react/plan accordingly.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Knowledge of contract negotiation, drafting, and contract law and regulatory language.