Solutions Engineer enhancing financial technology initiatives for SimCorp. Leading client presentations and software demonstrations in Trade Operations and Back Office workflows.
About the role
- Senior Solution Architect managing technical relationships with clients for TransUnion’s Global Fraud Solutions. Delivering consultations, onboarding support, and troubleshooting across various projects and industries.
Responsibilities
- Own the technical relationship with assigned Strategic and Premium clients to support them throughout their partnership with TransUnion’s Global Fraud Solutions group
- Deliver critical services to our customers through consultations on solution architecture, onboarding support, technical troubleshooting and providing technical expertise for all of our Global Fraud Solution Group’s services and platforms
- Collaborate in the development of appropriate integration manuals, training materials, and procedures
- Proactively seek ways for the solution architect team to improve its processes to enhance the customer experience
- Provide value added services and provide sales engineering support as appropriate for the business development group
Requirements
- Bachelor’s degree in Computer Science, IT, Software Development or related field and 7+ years of relevant work experience
- Direct experience in product application integrations
- Proven experience as a consultant
- Verified skills in a variety of web and software development technologies including but not limited to: REST/JSON, HTTP, JavaScript, Web Services, XML, HTML5, SQL, PHP, C# and Java
- Demonstrated ability to diagnose and troubleshoot technical issues in diverse customer technical environments
- Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas and effectively resolve technical issues using practical and imaginative methods
- Demonstrated success in working on multiple projects, with competing priorities and delivering high quality software on schedule
- Effective customer-service orientation and relationship-building skills
- Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources
- Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
- Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
- Advanced skills with MS Word, Excel, and PowerPoint
- Availability for some overnight travel and on call rotation
- Ability to work and act independently.
Benefits
- Flexible benefits including flexible time off for exempt associates
- Paid time off for non-exempt associates
- Up to 12 paid holidays per year
- Health benefits (including medical, dental, and vision plan options and health spending accounts)
- Mental health support
- Disability benefits
- Up to 12 weeks of paid parental leave
- Adoption assistance
- Fertility planning coverage
- Legal benefits
- Long-term care insurance
- Commuter benefits
- Tuition reimbursement
- Charity gift matching
- Employee stock purchase plan
- 401(k) retirement savings with employer match
- Access to TransUnion’s Employee Resource Groups
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