Hybrid Support Specialist

Posted 10 hours ago

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About the role

  • Support Specialist providing exceptional B2B customer experience for B2Tech's clients. Collaborating with teams to resolve queries and improve customer satisfaction using technical knowledge.

Responsibilities

  • Become an expert on B2Tech's products and services.
  • Communicate well and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences.
  • Supervision of internal support-related processes and tasks reporting.
  • Incorporate and share customer feedback to advocate for the customer.
  • Quickly and efficiently respond to and resolve customer queries through chat, ticket system, and email.

Requirements

  • Sports betting knowledge.
  • A passion for sports is beneficial, but not required.
  • Willingness to work in shifts.
  • Very good English skills, both written and oral.
  • A good understanding and working knowledge of technical concepts (e.g., you understand terms (XML, API, browser, cache, HTML).

Benefits

  • Annual Discretionary Performance Bonus 💷
  • Annual Salary Review 💵
  • Hybrid Work Setup 🏠
  • Gym Sponsorship 🏋️
  • Medical Insurance coverage ❤️‍🩹
  • 22 Days of Paid Leave 📢
  • Brunch Gatherings 🤠
  • Exciting Career Paths 🎯
  • Personalized Learning and Development Programs 📖
  • Additional Day Off After 2 Years with Us 🎉
  • Variety of Employee Perks 🎫
  • Birthday Leave! 😎
  • Marriage Leave Vacation 💍
  • Service Awards Gifts 🏅

Job title

Support Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridAlbania

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