Sales Associate responsible for customer service and food operations at Bosselman Pump & Pantry. Ensuring compliance with food guidelines and efficient operation of the store.
About the role
- Account Support Representative ensuring high quality customer service by resolving product issues. Processing orders and maintaining effective communication with customers, sales reps, and management.
Responsibilities
- Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
- Assist customers, sales reps and management with inquiries or issues concerning orders.
- Analyze, review and process customer’s request for return authorization and credits.
- Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
- Provide technical and/or product information as required to respond to customer inquiries.
- Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.
- Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers.
- Monitor and communicate needs for final order confirmations.
- Collaborate with the vendor compliance team on new account requirements, vendor requirements changes and other brand initiatives.
- Provide documents and change process recommendations as needed to resolve and prevent chargebacks.
Requirements
- High School diploma or its equivalent; Associate’s degree in related field preferred
- 3-4 years of related professional experience
- Customer Service Certification preferred
- Must display a mastery of intermediate C/S skills
- AS400 and EDI experience required
- MicroStrategy experience preferred
- Excellent telephone communication skills
- Excellent listening skills
- Strong written and verbal communication skills
- Strong computer skills (internet, mainframe, Excel & Word)
- Must be flexible and willing to accept change
- Strong organizational skills with the ability to multitask
- Ability to handle difficult situations
- Ability to work in a fast paced environment
- Must be able to work with pivot tables
- Travel may be required, based on business needs.
- Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration.
- Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.
- Must have authorization to work in the United States.
Benefits
- Medical/dental/vision insurance starting on day one
- Term life insurance
- Paid vacation/holidays
- 401(k) Savings Plan with company match
- Associate discount across all Catalyst Brands
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sales Associate providing professional service and food handling at Bosselman Pump & Pantry. Ensuring customer satisfaction and compliance with all food safety guidelines.
Customer Service Agent providing timely support for passenger operations at Worldwide Flight Services in Sanford, Florida. Assisting with reservations, baggage handling, and general travel information.
Customer Service Representative managing product returns and demo programs for Fillauer. Responsible for inquiries, RMAs, and collaboration with various departments.
Provide executive support to the CEO and Leadership Team in a fintech company. Organize schedules, travel, and corporate events while managing multiple priorities.
Customer service representative assisting clients at FIT Energia, connecting energy consumers. Providing efficient initial support and ensuring satisfaction for a positive experience.
Bilingual Customer Service Representative providing inbound assistance for financial institutions in a hybrid setting. Handling account inquiries and transactions in a fast - paced environment.
Anwendungsberater für Patientenmanagement in innovativem E - Health - Team bei Nexus Deutschland. Beratung und Unterstützung in Reha - Kliniken und Gesundheitseinrichtungen mit neuesten Technologien.
Customer Service Specialist providing support to retail clients through voice and WhatsApp inquiries. Resolving financial questions and assisting with account issues in São Paulo office.
Customer Support Supervisor managing a team of specialists in environmental solutions. Interface with customers and regulators to ensure efficient waste management operations.