Hybrid IT User Support Specialist II

Posted 14 hours ago

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About the role

  • IT User Support Specialist providing technical support and managing new laptop deployments for TIAA. Collaborating closely with Desktop, Service Desk, and Engineering teams to deliver exceptional customer service.

Responsibilities

  • Independently manage multiple daily work priorities around scheduled appointments
  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
  • Provides customer training and knowledge documentation
  • Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to new PC
  • Provides a high level customer experience at all levels of the organization, while meeting weekly build and deployment targets in a dynamic, complex environment
  • Demonstrated ability to write, speak, and document in a neutral and detailed professional manner

Requirements

  • 3+ Years of experience in a customer service or support role
  • 2 years of experience in information technology
  • Vocational and/or Technical Education Preferred
  • Degree or certification in Information Technology Preferred
  • Functional knowledge and experience with: Windows, VDI, MAC, and multiple hardware device profiles
  • Inventory management, Support ticketing, Shipping processes
  • Endpoint tools, Service Now, CMDB, USMT, SCCM, Microsoft 365

Benefits

  • Health, wellness, and work life offerings
  • Superior retirement program
  • Participation in an incentive program based on performance

Job title

IT User Support Specialist II

Job type

Experience level

Mid levelSenior

Salary

$22 - $31 per hour

Degree requirement

Professional Certificate

Location requirements

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