Account Executive ensuring sales target achievement through partner strategies and performance management in the retail sector.
About the role
- Inside Sales Representative providing technical information and support to customers at Trace3. Collaborating with sales team to meet sales quotas and enhance customer satisfaction in a hybrid role.
Responsibilities
- Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
- Determine customer requirements and expectations to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
- Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
- Accurately process customer transactions, including orders, quotes, or returns.
- Obtain information from vendors relating to shipment dates and the expected date of delivery to provide accurate information regarding product items.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.
- Educate customers about terminology, features, and benefits of products in order to improve product-related sales and customer satisfaction.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
- Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, and IT trade shows, or reading IT trade journals.
- Set up and maintain customer files.
- Register sales opportunities with partners.
- Identify trends in customer satisfaction or dissatisfaction.
Requirements
- Bachelor’s degree in finance or technical degree preferred.
- A minimum of three years of sales support or operations-related experience.
- Strong interpersonal communication skills for interacting with employees, vendors, and clients.
- Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
- The ideal candidate will be able to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to customers while maximizing revenue and margin.
- Highly organized, detail-oriented, excellent time management skills, and able to work effectively. Prioritize tasks in a fast-paced, high-volume, and evolving work environment.
- Comfortable meeting deadlines in an entrepreneurial environment.
- Strong ability to operate independently.
- Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.).
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
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