Advanced Surgical Consultant supporting Cardiac Surgeons and Heart Failure Cardiologists in Boston South, MA - Hartford, CT region. Responsible for educating and supporting patients and healthcare providers on the Impella device.
About the role
- Associate Professional Services Consultant supporting the implementation of product solutions for financial enterprises. Engaging with customers to manage deliverables and ensuring successful project outcomes.
Responsibilities
- Manage onboarding, platform configuration, and content projects for customers.
- Interpret customer requirements into actionable tasks using internal systems and processes.
- Coordinate with internal teams (Content, Support, Implementation) to ensure timely project execution.
- Maintain accurate documentation, including scope notes, progress updates, and QA signoffs.
- Engage directly with customers to resolve issues, gather input, and guide setup decisions, and escalate if warranted, consistently operating with a customer’s success mindset.
- Support internal initiatives related to process improvements and team efficiency.
- Meet KPIs related to customer satisfaction, efficiency, and adherence to scope/timelines.
- Contribute to team playbooks and knowledge articles, documenting implementation steps, FAQs, and lessons learned for internal reuse.
- Capture recurring customer questions and configuration pain-points, relay structured feedback to Product and senior PS consultants for roadmap consideration.
Requirements
- 1–2 years of experience in SaaS, consulting, support, or project coordination.
- Strong communication and organizational skills.
- Ability to translate business goals into structured implementation tasks.
- Familiarity with web applications, basic project management tools, and content systems.
- Comfortable working cross-functionally in a fast-paced environment.
Benefits
- Medical
- Dental
- Vision
- HSA (Health Savings Account)
- FSA (Flexible Spending Accounts)
- company paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- Flexible Time-Off (FTO)
- Paid Parental Leave
- 401(k) with employer match
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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