Authenticity Agent monitoring large volumes of user generated content for fraudulent activity. Utilizing case management systems to protect consumers by identifying and acting on inauthentic content.
About the role
- AML & Responsible Gaming Advisor helping players with responsible gaming issues in a dynamic iGaming environment. Collaborating closely with support teams to monitor gambling behaviours and compliance.
Responsibilities
- Provide support and guidance to players seeking assistance with responsible gaming concerns.
- Day-to-day handling of the modelling tool to identify players exhibiting behaviours that may indicate a gambling problem, including activity analysis, and basic source of funds/AML checks.
- Examine with fraudulent cases of the users and solve the issues accordingly.
- Proactively monitor and review players' accounts to identify potential “At Risk/Problem Gamblers” and ensure the appropriate level of interaction is conducted.
- Monitor various RG processes and procedures with the help of daily reports.
- Ensure that all Responsible gambling and AML cases are dealt with in a timely manner to provide customers with a quick and efficient dispute resolution service.
- If required, the urgent cases need to be addressed on weekends.
- Identify any gaps in processes or inflows and take necessary measures to fill in or create them if there are none.
- If required, create processes from the scratch or amend the current ones considering the processes that are already in place.
- Review/amend manuals and existing procedures, as related to RG and AML.
- Handle escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take.
- Develop and implement responsible gaming strategies and policies.
- Educate players and staff on responsible gaming principles and practices by creating and distributing educational materials.
- Work closely with the Customer Support, Compliance, and CRM teams to ensure responsible gaming standards are met.
- Prepare regular reports and presentations on responsible gaming activities and outcomes for management.
- Stay up-to-date with relevant laws and regulations related to responsible gaming.
- Prioritize incoming messages and workload to meet SLAs for completing cases.
- Ensure the company's compliance with all responsible gaming requirements.
- Undertake other reasonable duties as may be established from time to time by the department.
Requirements
- Experience in iGaming industry
- Strong understanding of responsible gaming and AML principles and practices
- Ability to handle sensitive and confidential information with discretion
- Knowledge of relevant gaming regulations and industry standards of the regulated markets
- Effective communication skills (verbal and written)
- Ability to communicate in a sensitive and calm manner, often when dealing distressed or angry customers
- High attention to details
Benefits
- Competitive salary
- Supportive and amicable colleagues
- Comfortable and pet friendly office
- Hybrid work option (Tallinn based)
- Amicable work environment and supportive team members
- Real career opportunities and professional growth
- The great team across the world
- The opportunity to work with challenging questions with leading professionals in an open and truly inspiring and innovative atmosphere
- A chance to take part in an exciting journey as the company grows and expands its business at a rapid pace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Enterprise Sanctions Compliance Senior Associate responsible for governance and execution of sanctions compliance program. Supporting risk assessments, training, and internal procedures in a hybrid role.
Financial Crimes Consultant developing and delivering training programs on financial crimes at SHAZAM. Supporting internal teams and clients while ensuring regulatory compliance and best practices.
AI Director leading strategy and delivery of enterprise - grade AI solutions in regulated financial services environments. Influencing stakeholders and ensuring scalable, explainable AI solutions for compliance challenges.
AML Financial Crime Risk Investigative Analyst providing analytical support for AML operations. Conducting transaction analysis and risk assessment to adhere to compliance regulations in financial crime risk management.
Consumer KYC Analyst ensuring regulatory compliance as part of the KYC Consumer team at Trustly, a leader in Open Banking Payments redefining payment experiences.
Merchant KYC Analyst at Trustly ensuring compliance through customer due diligence. Collaborating with various departments on regulatory requirements in a fast - paced environment.
Join Luminor as AML Specialist in EDD Team, conducting KYC and compliance execution responsibilities across banking operations. Be a key player in financial crime prevention and regulatory adherence.
AML Analyst specialising in client onboarding and due diligence within Compliance team for professional services. Focus on reviewing corporate clients and complex ownership structures.
Analyst responsible for onboarding and AML activities for clients and partners. Collaborating with compliance, sales, and legal teams for ensuring regulatory standards.