Anti - Money Laundering and Compliance Officer managing AML/CTF framework for Germany entity. Ensuring compliance with BaFin and German AML law while aligned with group standards.
About the role
- AML & Responsible Gaming Advisor helping players with responsible gaming issues in a dynamic iGaming environment. Collaborating closely with support teams to monitor gambling behaviours and compliance.
Responsibilities
- Provide support and guidance to players seeking assistance with responsible gaming concerns.
- Day-to-day handling of the modelling tool to identify players exhibiting behaviours that may indicate a gambling problem, including activity analysis, and basic source of funds/AML checks.
- Examine with fraudulent cases of the users and solve the issues accordingly.
- Proactively monitor and review players' accounts to identify potential “At Risk/Problem Gamblers” and ensure the appropriate level of interaction is conducted.
- Monitor various RG processes and procedures with the help of daily reports.
- Ensure that all Responsible gambling and AML cases are dealt with in a timely manner to provide customers with a quick and efficient dispute resolution service.
- If required, the urgent cases need to be addressed on weekends.
- Identify any gaps in processes or inflows and take necessary measures to fill in or create them if there are none.
- If required, create processes from the scratch or amend the current ones considering the processes that are already in place.
- Review/amend manuals and existing procedures, as related to RG and AML.
- Handle escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take.
- Develop and implement responsible gaming strategies and policies.
- Educate players and staff on responsible gaming principles and practices by creating and distributing educational materials.
- Work closely with the Customer Support, Compliance, and CRM teams to ensure responsible gaming standards are met.
- Prepare regular reports and presentations on responsible gaming activities and outcomes for management.
- Stay up-to-date with relevant laws and regulations related to responsible gaming.
- Prioritize incoming messages and workload to meet SLAs for completing cases.
- Ensure the company's compliance with all responsible gaming requirements.
- Undertake other reasonable duties as may be established from time to time by the department.
Requirements
- Experience in iGaming industry
- Strong understanding of responsible gaming and AML principles and practices
- Ability to handle sensitive and confidential information with discretion
- Knowledge of relevant gaming regulations and industry standards of the regulated markets
- Effective communication skills (verbal and written)
- Ability to communicate in a sensitive and calm manner, often when dealing distressed or angry customers
- High attention to details
Benefits
- Competitive salary
- Supportive and amicable colleagues
- Comfortable and pet friendly office
- Hybrid work option (Tallinn based)
- Amicable work environment and supportive team members
- Real career opportunities and professional growth
- The great team across the world
- The opportunity to work with challenging questions with leading professionals in an open and truly inspiring and innovative atmosphere
- A chance to take part in an exciting journey as the company grows and expands its business at a rapid pace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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