RN Care Manager providing exceptional care for assigned patients in Oklahoma City at INTEGRIS Health. Collaborating with the case management team to ensure optimal clinical outcomes and resource utilization.
About the role
- Senior Manager overseeing customer complaint management at PCCW Solutions in Hong Kong. Ensuring prompt resolution of complaints and compliance with regulatory requirements while leading a complaint management team.
Responsibilities
- Oversee and conduct thorough investigations into customer complaints received via calls, emails, and other communication channels.
- Ensure all issues are resolved promptly and satisfactorily.
- Direct and monitor the daily operations of the customer complaint team, providing guidance and support to ensure the high performance of team members.
- Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms.
- Implement and manage processes to ensure timely resolution of all issues.
- Work closely with the operations and support teams to refine and enhance complaint-handling procedures.
- Foster a collaborative environment to ensure smooth and efficient operations.
- Regularly analyze complaint trends and prepare reports for management to develop an improvement plan.
Requirements
- Bachelor’s degree in Business Administration or a related discipline.
- Minimum 5 years of experience in customer service management, with a proven track record in complaint resolution.
- Experience in the pension industry and handling pension-related complaints is highly preferred.
- Strong understanding of pension products and services, with an ability to address related complaints effectively.
- Excellent communication skills with a good command of English and Chinese are essential.
- Strong analytical and problem-solving skills, with a capacity to make quick and effective decisions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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