Drive the data analytics strategy and oversee initiatives at Duke University’s School of Medicine. Collaborate with leadership to enhance data infrastructure and support educational and research missions.
About the role
- Data Analyst in the insurance market, optimizing digital customer journeys and performance. Collaborating with Business, Operations, and IT teams for continuous improvement.
Responsibilities
- Analisar desempenho de URA, Bots e fluxos digitais.
- Identificar oportunidades de melhoria na Jornada Digital do Cliente.
- Propor ações para aumentar eficiência, reduzir custos e elevar satisfação.
- Trabalhar junto às áreas de Negócio, Operações e TI.
- Acompanhar indicadores e sugerir evoluções contínuas.
Requirements
- Experiência no mercado de seguros.
- Conhecimento em URA, Bots e atendimento digital.
- Vivência em CX e Jornada Digital do Cliente.
- Perfil analítico, consultivo e orientado a resultados.
- Boa comunicação e organização.
- Conhecimento na plataforma Genesys Cloud.
- Experiência com fluxos de BOT, voice bots ou chatbots.
- Vivência em projetos de transformação digital.
Benefits
- Híbrido: 3X na semana na Av. Paulista
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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