National Director of Operations at Topgolf driving operational excellence across multiple venues and developing strong leadership pipelines. Focusing on hospitality standards and collaborative strategies with cross-functional teams.
Responsibilities
Operational Leadership (20%): Provide strategic direction, communication, training, and empowerment to Venue Directors of Operations to ensure alignment with sales goals, service excellence, and brand standards.
Talent Development (20%): Build and sustain a strong leadership pipeline through succession planning and development initiatives.
Performance Management (15%): Establish goals, monitor progress, and conduct regular performance and development reviews.
Cross-Functional Collaboration (15%): Partner with cross-functional teams to support enterprise initiatives and shared priorities.
Venue Oversight & Hospitality Coaching (30%): Travel frequently to assigned venues to observe operations, provide in-person coaching, recognize strong performance, and ensure consistent hospitality delivery.
Requirements
Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred)
3+ years of multi-unit, high-volume operational leadership across multiple states (required)
12+ years of progressive leadership experience in food & beverage operations (preferred)
Strong business acumen with the ability to develop and execute strategic action plans
Excellent communication, coaching, and interpersonal skills
Proven success leading leaders and driving accountability.
Benefits
Competitive Compensation: Salary and incentive structure aligned with executive-level impact.
Benefits: Health, dental, vision, 401(k) with company match, and a generous PTO package.
Career Growth: Opportunities to influence strategy and lead at a national level.
Perks: FREE game play, food and retail discounts, and access to a fun, people-first culture.
Purpose & Impact: Lead meaningful work within an innovative, experience-driven brand.
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