Hybrid National Director, Operations

Posted 3 weeks ago

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About the role

  • National Director of Operations at Topgolf driving operational excellence across multiple venues and developing strong leadership pipelines. Focusing on hospitality standards and collaborative strategies with cross-functional teams.

Responsibilities

  • Operational Leadership (20%): Provide strategic direction, communication, training, and empowerment to Venue Directors of Operations to ensure alignment with sales goals, service excellence, and brand standards.
  • Talent Development (20%): Build and sustain a strong leadership pipeline through succession planning and development initiatives.
  • Performance Management (15%): Establish goals, monitor progress, and conduct regular performance and development reviews.
  • Cross-Functional Collaboration (15%): Partner with cross-functional teams to support enterprise initiatives and shared priorities.
  • Venue Oversight & Hospitality Coaching (30%): Travel frequently to assigned venues to observe operations, provide in-person coaching, recognize strong performance, and ensure consistent hospitality delivery.

Requirements

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred)
  • 3+ years of multi-unit, high-volume operational leadership across multiple states (required)
  • 12+ years of progressive leadership experience in food & beverage operations (preferred)
  • Strong business acumen with the ability to develop and execute strategic action plans
  • Excellent communication, coaching, and interpersonal skills
  • Proven success leading leaders and driving accountability.

Benefits

  • Competitive Compensation: Salary and incentive structure aligned with executive-level impact.
  • Benefits: Health, dental, vision, 401(k) with company match, and a generous PTO package.
  • Career Growth: Opportunities to influence strategy and lead at a national level.
  • Perks: FREE game play, food and retail discounts, and access to a fun, people-first culture.
  • Purpose & Impact: Lead meaningful work within an innovative, experience-driven brand.

Job title

National Director, Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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