Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
About the role
- Junior Analyst in Customer Experience at Topaz handling operational tasks and supporting cybersecurity solutions while ensuring data security and customer satisfaction.
Responsibilities
- Respond to support tickets as part of operational activities;
- Monitor the client's operational journey;
- Produce periodic reports on results achieved from implemented actions;
- Actively operate and perform technical tasks focused on sustaining security solutions;
- Perform vulnerability analyses;
- Incident response;
- Define and standardize procedures for data recovery and intrusion/incident response;
- Continuously monitor company and client networks;
- Map risks and implement security solutions for environments;
- Implement cybersecurity tools;
- Analyze emerging trends in data security;
- Conduct failure and response testing;
- Perform ongoing assessments and diagnostics of potential risks;
- Assist clients with installing, operating, and updating virtual protection software and platforms;
- Domestic and international travel for operational activities.
Requirements
- Knowledge of operating systems;
- Programming logic;
- Computer networking;
- Basic database querying;
- Basic knowledge of application servers and database servers;
- Virtualization;
- Work based on IT Service Management methodology (ITIL);
- Pursuing a bachelor's degree or technologist diploma in Computer Science, Information Systems, or related fields;
- Ability to perform data analysis and consolidation;
- Availability for domestic and international travel;
- Working knowledge of technical English or Spanish;
- Knowledge of fraud prevention and detection (advantageous);
- Knowledge of Web and Mobile development (advantageous).
Benefits
- Health and Well-being: Because we care for our teams, we offer various health plans focused on promoting well-being within the organization.
- Personal and Professional Development: We're constantly evolving. We offer environments, programs, and policies that provide the space and opportunities you need.
- Flexibility and Time Off: Here you'll find the time needed to recharge, and you can enjoy a day off on your birthday.
- Corporate discounts and partner agreements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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