Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
About the role
- Technology Support Technician addressing technology deployment and support at Sport Clips. Solving IT issues for teams and retail operations with a focus on hands-on tech.
Responsibilities
- Set up, image, and deploy laptops and workstations for in-office and remote employees
- Troubleshoot and resolve hardware and software issues to keep teams productive
- Support internal platforms and applications used across the business
- Train and guide team members so they can get the most out of our tools
- Support retail operations with a focus on POS systems and kiosks
- Quickly resolve store-level tech issues to minimize downtime
- Track and manage IT assets with accuracy and attention to detail
- Maintain strong security practices and protect company data
- Provide friendly, effective support to end-users
- Document all work in our ITSM system (Jira) for visibility and tracking
- Partner with IT and business teams to improve processes
- Help build and maintain a knowledge base to empower users
Requirements
- 1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
- Strong troubleshooting skills across hardware, software, and networking
- Experience with Windows, macOS, and Microsoft 365
- Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
- Familiarity with POS systems and retail tech environments
- Experience with ticketing systems like Jira
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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