Customer Service Representative at Prosperity Bank, providing essential financial services and maintaining customer satisfaction. Handling inquiries and account maintenance while adhering to bank policies and reputation.
About the role
- Join Topaz as a Customer Experience & Support specialist resolving product incidents in a dynamic financial technology environment.
Responsibilities
- Analyze and resolve “Level 1” incidents related to Topaz products (Banking Core and Digital Customer Service Channels).
- Log and track customer support cases (“Level 2”) using tracking systems.
- Collaborate on initiatives to improve customer service processes and procedures.
- Work with teams to understand the environment and provide appropriate support to ensure an excellent customer experience.
- Maintain accurate records of customer interactions and solutions provided.
- Contribute to achieving team members' objectives, ensuring they meet operational targets.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field;
- Experience supporting financial/banking systems and providing IT support;
- Knowledge of SQL and Oracle databases;
- Knowledge of OpenShift, Docker, and Kubernetes;
- Knowledge of Linux (preferred) and Windows;
- Previous experience working in banks or financial institutions;
- Knowledge of Banking Core systems and digital financial channels;
- Specialization in the IT field.
Benefits
- Health and well-being: We care about our teams and offer various health plans aimed at promoting well-being across the organization.
- Personal and professional development: We are constantly evolving. We provide environments, programs, and policies that offer the space and opportunities you need, including a defined career path.
- Flexibility and time off: Here you will find the time needed to recharge, and you can also enjoy a day off on your birthday.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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