Head of IT Operations managing global IT operations for TOOLPORT Group. Responsible for IT-Operations leadership, infrastructure availability, and team development in a hybrid setting.
Responsibilities
Design the global IT operations for the TOOLPORT Group
As part of our internationalization, we are looking for an experienced leader to take responsibility for a stable, scalable and service-oriented IT operation for the corporate group:
Overall responsibility for IT Operations (focus on M365) & IT Service Management
Ensure availability, redundancy and further development of IT infrastructure (hybrid / cloud)
Lead and develop the five-person IT Operations team
Plan and implement software & hardware roadmaps
Manage external service providers and define and monitor SLAs & KPIs
Further develop and actively exemplify a sustainable service culture
Requirements
You have a degree or vocational training in IT or a comparable qualification and many years of professional experience in IT infrastructure or application management.
You have already successfully applied your leadership mindset in a leadership role.
Technically, you bring deep expertise in cloud, security, networking, firewall, infrastructure and ITIL.
You use agile methods and have the strategic thinking to align the technical infrastructure consistently with business goals.
Personally, you are characterized by a strong service mentality, drive for shaping things, strong communication skills and a leadership mindset.
You speak fluent German and good English.
Experience in an international context is advantageous.
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