Head of Operations for FNBO's Wealth Division, overseeing operational excellence and transformation. Managing cross - functional teams to deliver exceptional client experiences and regulatory compliance.
IS
Hybrid Senior Operations Specialist
Posted 7 hours ago
About the role
- Senior Operations Specialist at Intact Insurance Specialty Solutions focusing on operational process improvement. Collaborating with managers to translate strategies into effective business processes.
Responsibilities
- Works directly with field and corporate management to translate business strategies and requirements into focused business processes
- Documents current operating environment and conducts interviews to identify areas for potential improvement
- Researches business issues/problems concepts and recommends alternative solutions
- Develops and implements streamlined, standardized and efficient work processes with support from others
- Participates in the identification of training needs across the organization in collaboration with other team members
- Develops reference and training materials, for operations, work processes and systems
- May support the delivery of training to field management and associates on new business processes
- Develops proposals that outline the work to be accomplished on small to medium sized projects
- Manages entire work effort or segment as required
- Conducts meetings and presentations
- Maintains confidentiality of material being analyzed
- Provides proactive analysis of transactional, policy and premium data to identify trends in service and/or premium plans
- Performs compliance reviews for adherence to operating procedures and state insurance department regulations
- Participates in the on-boarding of new programs, segments, or businesses
- Understands the organization and business environment
- Maintains current knowledge of insurance industry developments
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5-7 years of related insurance or specialty lines experience
- Experience including researching, developing and implementing processes and procedures
- Professional insurance designation is preferred (AICPCU, RPLU)
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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