Director of Category Leader for Contract Manufacturing at Entegris. Responsible for executing external supply - network strategy and managing procurement processes across global teams.
About the role
- Director of Onboarding responsible for customer onboarding success at Togetherwork. Leading a team to manage scalable onboarding processes and ensure early customer engagement.
Responsibilities
- Own the onboarding operating model, including workflows, milestones, and handoff points.
- Drive consistent execution of standardized onboarding paths while managing exceptions for complex or at-risk customers.
- Forecast onboarding demand and manage capacity planning to support volume without degrading quality.
- Identify onboarding risk signals and own escalation and recovery strategies.
- Lead and develop onboarding managers, specialists, and consultants.
- Partner cross-functionally with Sales, Product, Support, Customer Success, PMO, and Performance Insights.
- Establish and manage onboarding KPIs such as Time-to-Go-Live, Cycle Time, CSAT, Escalation Rate, and Early Adoption indicators.
- Use data and insights to drive continuous improvement across onboarding processes.
Requirements
- 5+ years of experience in SaaS onboarding, implementations, or Professional Services leadership.
- Demonstrated success leading high-volume, SMB-focused onboarding or implementation teams.
- Strong operational mindset with experience designing scalable delivery systems.
- Proven ability to manage competing priorities across scale, quality, and customer experience.
- Experience partnering cross-functionally and influencing without authority.
- Data-driven decision maker comfortable using KPIs to manage performance.
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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