Director of Contract Operations at MERS Goodwill overseeing contract management and guiding governmental contracts. Leading a team while ensuring service quality and compliance in various work environments.
About the role
- Supply Operations Associate responsible for operational delivery at live events in the UK market. Collaborating with teams to ensure accurate event setup and smooth operations.
Responsibilities
- Support the setup and maintenance of UK events across internal systems and sales channels.
- Load and manage ticket inventory with a strong focus on accuracy and completeness.
- Process event amendments, cancellations, and postponements in coordination with senior team members.
- Assist with UK access programmes, including rush, lottery, and other initiatives.
- Respond to day-to-day operational enquiries from UK venue and supply partners, primarily via email and internal tools.
- Communicate clearly and professionally regarding inventory status, updates, and operational changes.
- Work closely with senior associates and managers to resolve issues and escalate risks when needed.
- Support the preparation of operational reports and routine checks.
- Assist with post-event reconciliation tasks and investigations into discrepancies.
- Follow audit and quality-control processes, flagging potential errors or inconsistencies.
- Coordinate with Merchandising, Partnerships, Venue Partners, and Customer Experience teams to support smooth event launches and sales.
- Support the rollout of new tools, integrations, and operational processes in the UK market.
- Follow documented SOPs and contribute feedback to improve workflows and documentation.
Requirements
- Experience in live events, ticketing, operations, or another detail-heavy, high-volume operational environment.
- Interest in the end-to-end ticketing lifecycle for live events.
- Strong attention to detail and comfort executing structured, repeatable tasks.
- Clear written communication skills and confidence working via email and internal tools.
- Strong organisational skills and ability to manage multiple tasks and deadlines.
- Comfort working with spreadsheets and basic reporting tools (Excel or similar).
- A proactive, service-oriented mindset and willingness to ask questions and learn.
- Flexibility to support event schedules, including some weekend coverage.
- An interest in theatre, arts, festivals, or live entertainment more broadly.
Benefits
- Hybrid work environment (blend of in-office and at-home days)
- Up to 4 weeks per year of flexible 'work from anywhere'
- Generous pension match
- Access to a bespoke Pension scheme
- Complimentary tickets to shows and events
- Employee Assistance Programme
- Access to a corporate rate Vitality PMI plan
- Healthcare cash plan
- Season Ticket loans
- Birthday off
- Three months of fully paid Parental Leave
- Employee Charity Donation Matching
- Annual Professional Development Budget
- Cycle to work scheme
- Employee Referral Bonus
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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