Operations Manager at Capita overseeing a team to achieve service levels and performance objectives. Leading HR initiatives and managing operational risks with a focus on customer satisfaction.
About the role
- Operations Coordinator managing AV test operations and supporting cross-functional coordination for GM’s self-driving technologies. Involves extensive travel and on-the-ground operational execution.
Responsibilities
- Serve as the SME in new markets and new program launches (e.g., manual data collection and supervised operations in new cities).
- Support the development and refinement of executable operational procedures and checklists that ensure safe, ongoing garage operations for AVTO launch activities.
- Document, communicate, and implement safe driving procedures including vehicle preparation, cleaning, charging, and deployment tasks.
- Assist in documenting and rolling out operational procedures related to AVTO activities, emphasizing consistency, safety, and operational readiness.
- Train new AVTO hires on fleet safety protocols and safe driving practices.
- Identify operational issues, inefficiencies, or gaps and contribute to solutions through updated procedures and improved workflows.
- Work closely with fleet management and other internal teams to support end‑to‑end safe and efficient operational execution.
- Communicate operational updates, issues, and recommendations clearly and confidently across diverse stakeholder groups.
Requirements
- Experience in vehicle operations management, operations planning, project coordination, or related work within a fast‑paced startup or technology environment
- Ability to travel at least 75% of the time within the US
- Strong proficiency with Microsoft Office tools (Word, Excel, PowerPoint)
- Tenacious teammate with a bias toward action and a continuous improvement mindset
Benefits
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts
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