Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Technische:r Mitarbeiter:in im Kundenservice bei TNG Stadtnetz GmbH. Aufgaben umfassen patchen, montieren, entstören und unterstützen von Netzkomponenten und Endgeräten.
Responsibilities
- Patching in-house connections
- Installing end devices at residential and business customer sites
- Assisting with the setup and commissioning of PCs and Smart TVs
- Troubleshooting network components in coordination with our NOC (Network Operations Center)
- Patching and splicing fiber optic connections as needed
Requirements
- Technical education, ideally in telecommunications or communications electronics
- Practical experience in troubleshooting telecommunications or fiber optic networks
- Strong communication skills and proficiency in German and English, both written and spoken
- Valid Class B driver's license
Benefits
- Our internal pay scheme offers an annual lump-sum payment plus an annual inflation adjustment
- Company pension plan (occupational pension)
- Childcare subsidy
- Attractive commission scheme
- Additional child care days
- 30 days of annual leave
- Fair shift system with employee participation in scheduling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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