Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
Responsibilities
- Collaborating with skilled technicians to provision and activate alarm panels
- Testing equipment, validating account information, and updating zone details
- Managing cellular radio activations for new setups and upgrades
- Overseeing data updates for commercial and complex residential accounts
- Provide exceptional support to commercial clients
- Handling inbound calls to activate monitoring services
- Managing a wide range of clearinghouse providers
- Guiding technicians in the proper setup
Requirements
- Bilingual (French/English)
- High School Diploma and/or equivalent
- Knowledge of the Microsoft Office suite
- Excellent communication skills
- Ability to understand the caller’s needs
- Maintain composure, patience and professionalism
- Ability to adapt communication style
- Ability to remain open-minded
- Personal accountability to your team and company
- Ability to maintain a high level of performance
- Problem-solving skills
Benefits
- excellent compensation package
- performance-based annual bonus
- paid training programs
- state-of-the-art equipment
- career development planning
- 2-3 weeks of full-time paid training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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