Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
About the role
- Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
Responsibilities
- Ensure that we deliver on our promise of outstanding service
- Work with customers, business partners and drivers to make sure we are meeting our commitments
- Delight our customers at every step of the experience
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements
- 1 year of experience in a customer service role within a call center
- Experience with Microsoft Office (Word, Excel, & Outlook)
- High school diploma or equivalent
- Experience with Microsoft Office and other business-related applications
- Experience in a call center environment
- Bilingual English/Spanish
- Solid customer service skills with the drive to resolve issues
- Excellent organizational skills
- The ability to thrive under pressure while delivering solutions that exceed customer expectations
Benefits
- full health insurance (medical, dental and vision)
- 401(k)
- life insurance
- disability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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