Client Success Manager at FIS ensuring client satisfaction and solution adoption in fintech sector. Collaborating cross - functionally to deliver impactful and tailored solutions.
About the role
- Lead Site Manager for Energy and Infrastructure Solutions overseeing commissioning projects across various industries. Ensure effective execution through team management and client collaboration.
Responsibilities
- Lead and manage matrix team to ensure successful execution of commissioning of products and control systems
- Establish configuration of required site team based upon skills required
- Recommend site team members with proper knowledge, skills, and capability
- Direct the work of Company assigned individuals on site
- Secure proper site facilities for office space, utilities, equipment, tools, and storage; ensure living accommodations, local transportation, and appropriate security is available for site team
- Direct the mobilization of the commissioning team to site
- Develop and implement site-specific procedures manual
- Implement and monitor site specific safety programs and procedures in collaboration with the EHS team
- Ensure all assigned personnel are informed of and adhere to all site procedures and regulations, escalating issues to the Field Engineering Manager and EHS Manager
- Ensure safety files are complete, accurate and timely
- Ensure proper safety equipment is available and in good working condition
- Ensure terms and conditions, work scope, and guarantees comply with TAS site contracts in collaboration with the Project Management team
- Conduct weekly team meetings to clearly communicate schedule, plan, and responsibility, and to identify and prevent potential problem areas
- Establish working relationship with client management, original equipment manufacturers (OEM’s), and site personnel fostering an atmosphere of cooperation and partnership
- Effectively communicate site-related project issues regarding installation planning, technical issue resolution, and warranty administration to Project Management and Technical Services teams
- Prepare, submit, and track weekly status reports for client and company review and resolution via punch lists, projects schedule, and standard commissioning reports
- Conduct periodic client meetings to review and adjust plans, resolve issues, and obtain acceptance for planned deviations from contracted work scope in collaboration with the Project Management team
- Coordinate and control client inquiries regarding system design or change requests; manage work scope to contractual obligations, minimizing changes and extras prior to client acceptance, and resolve client billing issues
- Ensure compliance with principles of Project Life Cycle Process (PLCP) process, executing required checkpoints DR-G and DR-H
Requirements
- Bachelor’s degree in electrical engineering, mechanical engineering, or related field or equivalent education and/or work experience
- 4 years’ experience in site and/or project management, or with process and automation controls, or lead field engineering experience, or working in metals, material handling, paper, renewable energy, or general industries
- Demonstrated ability to interpret and apply knowledge of contract deliverables, terms and conditions, and guarantees
- Demonstrated ability to set and manage a budget as well as provide variance analysis
- Demonstrated successful direction and management of resources and assignments
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful working relationships with OEM’s
- Proficiency in Microsoft Projects, Excel, Word, and PowerPoint
- Ability to travel, domestically and internationally, more than 75% of the time, sometimes with limited notice
- ***Preferred Qualifications***
- 10 years’ experience in site and/or project management, or with process and automation controls, or lead field engineering experience, or working in metals, material handling, renewable energy systems, paper, or general industries
- Demonstrated success leading matrix teams
- Experience working with international clients and field service personnel
- Experience securing international work permits
- Proficiency with Oracle ERP
- Familiarity with NFPA 70e standards
- Project Management Professional certification
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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