Key Account Executive based in Jakarta focusing on complex product sales and client relationship growth, participating in sales planning and problem resolution for existing clients.
About the role
- Account Manager at Tive ensuring customer satisfaction and loyalty through product optimization and value tracking. Managing accounts from onboarding to renewal while fostering strong client relationships.
Responsibilities
- Onboarding new clients.
- Evaluating and analyzing customer needs.
- Cultivating healthy customer relationships.
- Managing customers product and service orders.
- Managing customer contract renewals.
- Promoting customer loyalty and building trust and transparency with clients.
- Acting as a customer advocate by re-engaging customers who seem to be inactive.
- Maintaining client retention.
Requirements
- 2+ years in an Account Management / Customer Success role, preferably in B2B SaaS companies.
- Experience working in shipping logistics is a plus.
- Success in optimizing products and services based on client needs.
- Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
- Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
- Bachelors’ Degree in a related field preferred.
- Strong communication skills.
- A passion for data-driven insights.
- A solutions-oriented, customer-service and can-do attitude.
Benefits
- Office-based or hybrid options.
- Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
- We celebrate diversity, and consider it key to our success as both a team and a company.
- We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.
Job title
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