Tech Lead IA responsible for overseeing AI project life cycles and ensuring technical excellence. Join Tech Riders to support clients with their IT challenges in France.
About the role
- Mid-level Software Engineer at Tinet ensuring technical support and incident resolution for AI-based products. Collaborating in a hybrid work environment in Santiago, Chile.
Responsibilities
- Diagnosticar y resolver incidentes técnicos de nivel 2 y 3, asegurando cumplimiento de SLA
- Analizar logs, APIs y bases de datos para identificar causas raíz de errores o desviaciones
- Escalar casos críticos al equipo de desarrollo (proporcionando información detallada y contextualizada para su resolución)
- Definir cuándo un caso debe escalar a nivel 3
- Documentar hallazgos, soluciones y pasos técnicos en las herramientas de gestión
- Retroalimentar con hallazgos técnicos, patrones de uso o vulnerabilidades detectadas
- Identificar oportunidades de automatización o mejora de procesos de soporte
- Desarrollar scripts o herramientas simples que faciliten el diagnóstico o validación técnica
Requirements
- Experiencia comprobable en resolución de incidentes técnicos nivel 2 o 3
- Manejo de consultas SQL intermedias para análisis de datos o errores
- Lectura de logs y monitoreo con herramientas como Grafana, AWS y GCP
- Experiencia en entornos cloud (AWS, GCP)
- Uso de herramientas de ticketing como Jira
- Conocimientos en Python
- Deseables Familiaridad con pipelines CI/CD y Git
- Conocimiento en consumo y validación de APIs REST
Benefits
- Contrato indefinido
- Modalidad: Híbrido
- Jornada: lunes a viernes, 9:00 a 18:30 (disponibilidad eventual fuera de horario)
- Días Libres a tu pinta
- Aguinaldos en fiestas patrias y navidad
- Clases de inglés
- Y muchos beneficios más 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
VP of Software Engineering at Alpega Group driving multi - product SaaS platform transformation across Europe. Focus on elevating software engineering and building high - performance teams for scalability.
GTM Engineer at Immuta enhancing data - driven go - to - market execution. Collaborating closely with Sales and Marketing to improve pipeline and revenue growth.
Software Engineer (Firmware) Lead developing embedded firmware for silicon products at Kandou. Responsible for testing, maintaining, and designing software for silicon design infrastructure in Hyderabad.
Senior Software Engineer at Volta Medical creating AI solutions for cardiac electrophysiology. Work within a multidisciplinary team to innovate and improve patient care.
Java Backend Developer at Perfecto building scalable backend systems using Java and Spring Boot. Collaborating with cross - functional teams to deliver high - quality solutions.
Senior and Principal Engineers at Gemba Advantage shaping secure digital products for public sector organisations. Collaborating on complex systems with a focus on security, scalability, and usability.
Software Engineer building secure, user - centred digital products for critical public sector organisations. Working on complex systems requiring secure, scalable, and user - friendly solutions.
Software Engineer helping build secure, user - centred digital products for critical public sector organizations. Joining an agile team to work with modern technologies and develop scalable solutions.
Senior and Principal Engineers at Gemba Advantage build secure, user - centred digital products for public sector organizations. Influence technical direction and work on complex, high - impact systems.