Administrative Analyst managing paperwork and partner communication in the Cogna education group. Supporting various internal departments and ensuring compliance across units.
About the role
- IT Operations Analyst managing support and complex technical issues for TIM systems. Collaborating across projects to ensure high availability and performance.
Responsibilities
- Responsible for supporting and operating the company's operating systems, as well as resolving medium- and high-complexity technical issues related to systems and project requests.
- Operate and maintain systems within your functional domain with a focus on availability and performance;
- Propose and implement appropriate technical solutions through interaction with teams and areas involved in the project/system;
- Perform high-impact restores and changes;
- Handle incident resolution and root cause analysis;
- Act proactively to ensure high availability;
- Contribute to project architecture from the operating systems perspective;
- Open support tickets with vendors;
- Conduct performance analysis;
- Perform maintenance on cluster tools and software;
- Administer the Microsoft services responsible for the application;
- Manage application availability;
- Monitor infrastructure components, applications, services, synthetic tests, and real user behavior;
- Create, follow up on, and support the execution of action plans when necessary to ensure application availability;
- Monitor service behavior to ensure the integrity of alerts and notifications, periodically reviewing the triggers that identify abnormal service behavior, as well as dashboards and visualizations;
- Actively support TIM projects by proposing viable technical alternatives;
- Maintain monitoring documentation and the Monitoring Book, documentation of tools and configurations, integrations, among others.
Requirements
- Familiarity with handover/transition processes from DEV to OPS;
- Experience preparing documentation (solution designs, MOPs, etc.);
- Knowledge of monitoring tools (ELK Stack) and automation tools (Jenkins);
- Experience with cloud environments;
- Experience with Voice IPCC environments;
- Experience with NICE (call recording) environments;
- Experience with IVR environments;
- Knowledge of Azure DevOps;
- Understanding of networking concepts;
- Experience with Linux/Unix/Windows operating systems; knowledge of NoSQL and SQL databases (Oracle, MySQL, and PostgreSQL);
- Bachelor’s degree in Information Systems, Computer Science, Production Engineering, or related fields.
Benefits
- Flexible Benefits Program
- Medical and Dental Insurance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Food and/or Meal Allowance
- Financial Well-being Program
- Private Pension Plan
- Company-provided mobile phone with unlimited internet and voice allowance
- Discounts and partnerships with over 3,000 companies and institutions, including discounted electricity and broadband internet offers
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- My First Benefit - Support for children up to 2 years old
- Childcare Reimbursement (for parents)
- Flexible work models and schedules
- Happy Day - Day off during your birthday month
- Extended leave for maternity, paternity, marriage, and adoption
- Transportation Allowance
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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