Hybrid Associate Technical Project Manager

at Tillster

• Job title: Associate Technical Project Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madrid, Spain

About the role

• Associate Technical Project Manager managing Tillster's customer projects across the Iberia region within the EU. Focusing on customer satisfaction and project delivery.

Responsibilities

• Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity.
• Develop and maintain project plans, schedules, and milestones.
• Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships.
• Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost.
• Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner.
• Predictive escalation of pending customer satisfaction issues.
• Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels.
• Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered.
• Work with Product Management to create visibility to upcoming product and services-based opportunities.
• Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team.
• Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content.
• Undertake acceptance testing of product/menu developments and related changes.
• Provide support to team members, as business needs demand and as required – i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management.
• Other duties as needed, required, or directed.

Requirements

• Spanish and English – business proficiency required; plus, Portuguese strongly preferred!
• 2-3 years of Project Management experience within the restaurant industry.
• Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment.
• To be successful in the role, the incumbent must:
• o Be maniacally focused on customer service, satisfaction, and success.
• o Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability.
• o Be highly organized; must manage complex lists of objectives, sequence, and priority.
• o Demonstrate impeccable attention to detail.
• o Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up.
• o Experience in customer-facing
• o Basic understanding of software engineering is a plus
• o Possess strong technical/technological prowess.
• o Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies.

Benefits

• Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
• Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date.
• Vacation: Based on Spain Labor Laws
• Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.