Hybrid Head of Product

at Tillo

• Job title: Head of Product
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hove, United Kingdom

About the role

• Head of Product at Tillo managing product operations and leading product teams in fintech scale-up. Collaborating with CTO and senior leadership to turn strategy into execution.

Responsibilities

• You'll own the performance of the product function at Tillo, how it works across teams, how it communicates, how it launches product features, how it works directly with customers, brands and consumers.
• You will lead, line manage, coach, and develop a high performing team of Product Managers, setting clear expectations on ownership, decision making, and delivery.
• You will translate company strategy and commercial priorities into a clear, executable product plan that Engineering and the wider business can deliver against.
• You'll define, run, and continuously improve the end-to-end product life cycle across discovery, delivery, and feedback loops, creating a delivery cadence that is fast, predictable, and trusted.
• You will work directly with customers, buyers, and brands to deeply understand their needs, identify opportunities, and ensure we are solving the right problems at the right time.
• You will partner tightly with Engineering leadership to accelerate delivery pace by shaping product initiatives, qualifying options early, managing the delivery pipeline, and ensuring smooth, high quality launches.
• You'll partner with Commercial leadership to align sales pipelines with the product roadmap, unlocking new deals, accelerating revenue, and maximising commercial impact.
• You will collaborate with Operations, Finance, and Marketing to ensure product launches are complete, well coordinated, and land cleanly in market.
• You'll define and own product OKRs, delivery KPIs, and commercial impact measures, with clear visibility of value delivered and learning achieved.
• You will be the source of truth on product priorities, delivery status, risks, and outcomes. You communicate clearly, directly, and often to maintain alignment across the company.
• You'll actively evolve how product is practised at Tillo by using AI as a force multiplier. You will apply learning and AI to discovery, decision making, delivery, and feedback loops to increase speed, quality, and leverage. You will not wait for permission or a playbook.

Requirements

• Experience leading and scaling product teams in fintech, payments, or API-led platforms.
• Experience operating in a scale up environment where clarity, prioritisation, and delivery pace matter.
• Experience with gift cards, rewards, incentives, or stored value products is a strong advantage, but not essential. Similarly, experience in high transaction volumes of transactions is helpful but not essential.
• Exposure to ecommerce, fraud prevention, risk, or trust and safety domains is is highly valued.
• Hands on experience applying learnings, especially AI to product discovery, delivery, decision making, or customer experience is highly valued.
• Strong understanding of modern product discovery, delivery, and feedback loops and when to bias toward speed versus certainty.

Benefits

• Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂)
• Private Medical care through Vitality
• Employee Incentive Scheme
• Access to Tillo’s Storefront with discounts & gift card vouchers
• Hybrid Working
• Top spec equipment including laptop, mouse, keyboard, monitor
• Anniversary gifts
• Monthly breakfasts, drinks, snacks and events
• Team Learning & Development budget