Manager of Member Services for fintech enhancing customer experience in Accounts - related functions. Focus on establishing high - performing support teams and operational excellence in a growing fintech environment.
About the role
- Manager / Sr Manager leading high-impact analytics engagements at Tiger Analytics, partnering with Fortune 1000 companies for data-driven insights.
Responsibilities
- Lead the development and delivery of executive-ready Weekly Business Review (WBR) presentations for senior leadership (SLT)
- Conduct in-depth, ad hoc analyses across margin, sales performance, pipeline health, marketing effectiveness, and customer behavior
- Translate complex and ambiguous datasets into clear, actionable insights and strategic recommendations
- Act as a trusted advisor to client stakeholders, driving data-informed decision-making
- Partner with cross-functional teams across sales, marketing, finance, and digital to understand business needs and deliver impactful analytics solutions
- Design, build, and optimize dashboards using Looker and other BI tools to enable scalable reporting and self-service analytics
- Analyze digital user journeys using clickstream data to identify opportunities for optimization and growth
- Perform advanced marketing analytics, including CLTV modeling, cohort analysis, and campaign performance measurement
- Support sales and financial analytics, including P&L analysis, forecasting, and pipeline tracking
- Ensure high standards of data quality, integrity, and clarity in all deliverables
Requirements
- Bachelor’s degree in Analytics, Business, Economics, Data Science, or a related field
- 8+ years of experience in analytics, consulting, or a related field, preferably in B2B Retail Distribution or similar industries
- Advanced proficiency in SQL for data extraction, transformation, and analysis
- Strong expertise in Power BI or similar data visualization tools (Looker experience is a plus)
- Proven experience creating executive-ready presentations and storytelling with data
- Excellent communication and stakeholder management skills, with experience working with senior leadership
- Strong analytical mindset with the ability to work with ambiguous, incomplete, or “fuzzy” data
- Experience in digital analytics (clickstream), marketing analytics (CLTV, cohort analysis), and sales/P&L analytics
- **Preferred Qualifications**
- Experience in B2B Retail Distribution or similar industries
- Familiarity with Looker for dashboard development and data modeling
- Experience working in fast-paced, client-facing environments
- Strong business acumen with the ability to connect data insights to strategic outcomes
Benefits
- This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.
- ***Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.***
Job title
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Tech skills
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