Hybrid Market Support Operation Manager

Posted 4 days ago

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About the role

  • Manage market support operations and the distributor ecosystem for TIENS Group. Overseeing growth initiatives across the Middle East while ensuring compliance with local regulations.

Responsibilities

  • Design, implement, and manage a structured distributor ecosystem (e.g., VIPs, Agents, Partners), covering onboarding, training, performance tracking, incentive support, and ongoing compliance with Middle East local laws and direct-selling regulations.
  • Support sustainable market growth for both distributor partners and end consumers by coordinating sales support initiatives, customer engagement programs, and retention activities.
  • Work closely with the marketing team to execute localized campaigns, promotions, loyalty programs, and incentive schemes aligned with regional market needs.
  • Plan, coordinate, and execute sales meetings, training sessions, roadshows, and regional events to drive distributor motivation, education, and performance.
  • Coordinate with supply chain and operations teams to ensure product availability, competitive pricing, and smooth order fulfillment in the Middle East markets.
  • Monitor key market support KPIs (distributor activity, event effectiveness, incentive performance) and prepare regular reports for regional management.
  • Act as the key coordination point between regional teams, HQ, and cross-functional departments (marketing, logistics, legal, finance), ensuring smooth execution of market initiatives and compliance with internal policies and local regulations.
  • Support regional projects and initiatives assigned by management, ensuring timely execution and alignment with business objectives.

Requirements

  • Bachelor’s degree in Business, Marketing, Management, or a related field.
  • 5+ years of experience in market support, sales operations, or distributor management, preferably within Direct Selling industry.
  • Strong understanding of Middle East markets, distributor ecosystems, and local regulatory environments.
  • Proven experience in event planning and execution, including sales meetings, training sessions, and regional roadshows.
  • Excellent communication and stakeholder management skills.
  • Fluency in English and Arabic required;

Benefits

  • Opportunity to scale a unique S2B2C model across Europe
  • Career path into regional leadership or global digital strategy roles
  • Warm and international culture based on respect, collaboration and giving your ideas a spotlight!

Job title

Market Support Operation Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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