Hybrid Market Support Operation Manager

at Tiens

• Job title: Market Support Operation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dubai, United Arab Emirates

About the role

• Manage market support operations and the distributor ecosystem for TIENS Group. Overseeing growth initiatives across the Middle East while ensuring compliance with local regulations.

Responsibilities

• Design, implement, and manage a structured distributor ecosystem (e.g., VIPs, Agents, Partners), covering onboarding, training, performance tracking, incentive support, and ongoing compliance with Middle East local laws and direct-selling regulations.
• Support sustainable market growth for both distributor partners and end consumers by coordinating sales support initiatives, customer engagement programs, and retention activities.
• Work closely with the marketing team to execute localized campaigns, promotions, loyalty programs, and incentive schemes aligned with regional market needs.
• Plan, coordinate, and execute sales meetings, training sessions, roadshows, and regional events to drive distributor motivation, education, and performance.
• Coordinate with supply chain and operations teams to ensure product availability, competitive pricing, and smooth order fulfillment in the Middle East markets.
• Monitor key market support KPIs (distributor activity, event effectiveness, incentive performance) and prepare regular reports for regional management.
• Act as the key coordination point between regional teams, HQ, and cross-functional departments (marketing, logistics, legal, finance), ensuring smooth execution of market initiatives and compliance with internal policies and local regulations.
• Support regional projects and initiatives assigned by management, ensuring timely execution and alignment with business objectives.

Requirements

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 5+ years of experience in market support, sales operations, or distributor management, preferably within Direct Selling industry.
• Strong understanding of Middle East markets, distributor ecosystems, and local regulatory environments.
• Proven experience in event planning and execution, including sales meetings, training sessions, and regional roadshows.
• Excellent communication and stakeholder management skills.
• Fluency in English and Arabic required;

Benefits

• Opportunity to scale a unique S2B2C model across Europe
• Career path into regional leadership or global digital strategy roles
• Warm and international culture based on respect, collaboration and giving your ideas a spotlight!