Senior Manager overseeing operations for Pivotal Health's AI - driven reimbursement platform. Responsible for scaling operations, team management, and cross - functional collaboration.
About the role
- Strategic partner and operational leader for TW&A CEO at TIAA, focusing on business operations and cross-functional alignment. Engaging in culture initiatives and driving organizational effectiveness.
Responsibilities
- Conducts strategic analysis on business opportunities and risks
- Prepares executive briefings and decision memos
- Identifies emerging issues that require TW&A CEO attention or intervention
- Supports the TW&A CEO's role as culture champion and drives organizational health and effectiveness initiatives
- Facilitates town halls and employee engagement forums
- Monitors organizational health metrics and employee sentiment
- Manages the cadence and effectiveness of executive leadership meetings and ensures follow-through on TW&A CEO commitments and decisions
- Synthesizes market trends, competitive intelligence, and internal performance metrics
- Acts as a trusted advisor who anticipates needs, identifies emerging issues, and creates leverage for the TW&A CEO's time and attention
- Facilitates collaboration, serving as a liaison between the TW&A CEO and business unit leaders, functional executives, and key stakeholders
- Convenes cross-functional working groups to solve complex business challenges
- Represents the TW&A CEO in internal forums when appropriate
Requirements
- 8+ years of business operations and/or strategic process design experience
- 10+ years’ experience working for a large management consulting firm or internal corporate/business strategy function at a large financial service institution
- Previous experience with senior executive engagement
- Previous experience working in a complex, matrixed organization
- Critical thinker and self-starter who is willing to work proactively to identify key business opportunities and work across teams to drive results
- Organized, high-energy individual capable of working in a fast-paced and fluid environment; understanding of when to operate with urgency and/or escalate matters
- Strong relationship management, presentation and communications skills that establish trust, credibility and respect
Benefits
- comprehensive Total Rewards package
- superior retirement program
- highly competitive health, wellness and work life offerings
- meaningful learning experiences and development pathways
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